Workforce Education Provides Customer Service Training for New County Clerk's Office

The Eastern Kentucky University Workforce Education Office will be providing customer service training for the staff of newly elected Madison County Clerk Kenny Barger.

Twenty-one employees will be divided into three groups for half-day sessions. Discussion topics will include Communicating with the Customer, Empathizing with the Customer, Servicing the Customer in Difficult Situations, and Differences in Personality Types and Office Interaction.

“For most citizens our office is the face of Madison County government,” Barger said. “For this reason, it is important that everyone who comes here to do business feels taken care of and welcomed. Customer service is a skill. Some people are naturally better at it than others, but there are techniques that must be learned for our deputy clerks to be their best.”

Tammy Cole, director of workforce education with EKU Continuing Education and Outreach, said Eastern “has the capacity to work with a customer to develop customized training to meet the learning objectives and timeframe desired. This class will be customized specifically for his office staff dealing with real-time issues they face.”

While this will be the first time for EKU Workforce Education to provide training to a full office staff, according to Cole, “we work with several government entities to provide workforce development at various levels.  In the past fiscal year, we provided training for first line supervisors with the City of Corbin and the Madison County Health Department. We have on-going training partnerships with the U.S. Army and Marine Corps to deliver OSHA training courses. In the next couple months, we are scheduled to deliver training for first line supervisors at the Lexington Public Library.”

For more information about services provided by EKU Workforce Education, visit http://www.ceo.eku.edu/workforce or contact Cole at 859-622-6299 or tammy.cole@eku.edu.

Published on January 19, 2011