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Frequently Asked Questions

Your Colonel Card… now available in Apple Wallet, Google Wallet, and Samsung Wallet!

The Colonel Card is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your mobile Colonel Card. Your mobile Colonel Card acts just like your physical card and now you can add it to your preferred digital wallet.

Getting Started

Minimal setup is required to use your mobile Colonel Card. Most users can begin using their mobile Colonel Card on their phone in minutes. An approved photo is required.

Photo Submission/Preparation

– Using Your Mobile ID On and Around Campus –

Where can I use my mobile Colonel Card?

  • Student Recreation Center
  • Cloud Printing services
  • Library
  • Dining Hall and other on-campus dining locations
  • Barnes and Noble Bookstore
  • Mailroom

(last updated on 07/10/2023)

How do I update information on my mobile Colonel Card?

Name and information on the mobile Colonel Card come to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the mobile Colonel Card on your phone within 48 hours.

Why are my account balance(s) not displaying?

  • Account balances are currently only displayed on Apple and Samsung Galaxy devices.

  • If your account balances are $0, they will not display until funds are added.

  • If you have available funds that are not displaying, please contact the Colonel Card Office at (859) 622-2179 or email cardservices@eku.edu.

Why do I have a negative balance on my mobile Colonel Card?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my mobile Colonel Card. What can I do to correct my payment source?

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Colonel Card.

I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical Colonel Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at EKU, your credential will stay active and update accordingly.

– Frequently Asked Questions –

I am not having success adding my mobile Colonel Card to my device. Who can help me?

Contact the Colonel Card Office at (859) 622-2179 or email cardservices@eku.edu.

How do I change or recover my school login password?

Instructions can be found at https://it.eku.edu/accounts

How do I activate and install the multi-factor authentication?

Instructions can be found at https://it.eku.edu/2FA

Do I still need my physical Colonel Card?

We recommend you retain your physical Colonel Card in a secure location as a back-up should you lose a device.

Can I still use my physical Colonel Cad once I have created my Mobile ID?

Yes, your physical Colonel Card will continue to function after you have added your mobile Colonel Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the EKU community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

– Securing Your Account –

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

  • During regular business hours, contact the Colonel Card Office at 859-622-2179 to notify us to deactivate the mobile Colonel Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using any form of Flex and/or Colonel Cash, contact the Colonel Card Office (Email: Cardservices@eku.edu) and report the suspected fraud.
  • In the Transact eAccounts app:
    • Select the settings gear in the upper right corner.
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on “Deactivate Card”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

  • In the Transact eAccounts App:
    • Select the settings gear in the upper right corner.
    • Select the Card Management option.
    • Choose the credential you want to reactivate and toggle it on.
    • You will receive a confirmation email. Only the selected card will be reactivated.
  • In the Transact eAccounts Web Version:
    • Select Card Services.
    • Select Activate Card.
    • Select the credential to reactivate.
    • You will receive a confirmation email. Only the selected card will be reactivated.

To access the full User Guide and FAQs for each of the available digital wallets, please use the links below:

Colonel Card


521 Lancaster Avenue
Powell 8 (Fountain Level - Next To Starbucks)
Richmond, KY 40475
Phone: 859-622-2179
Email: cardservices@eku.edu

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