EKU refunds are processed electronically through Transact. To receive your refund the quickest way:
- Log in to myEKU.
- Select Billing and Payments under the Big E Central card.
- Select Pay My Bill.
- Once redirected to Transact, select My Account in the top left.
- Select Sign up under Direct Deposit Refunds.
- Review the terms and conditions, agree, and e-sign.
You will enter your bank routing number and account number.
Note: Your account number is not the same as your debit card number.
For the Fall 2023 term, students can expect refunds to be sent to their electronic refund preference in Transact beginning August 29th. Please allow 2-3 additional business days for the deposit to be available for use in your bank account.
You may monitor the progress of your refund by logging into myEKU and checking your account balance. When your balance changes from a negative balance to a $0 balance, your refund has been processed and will be sent on the next refund date. Refunds will be processed/uploaded each business day from August 29th to September 1st. Thereafter, refunds will be uploaded to Transact every Wednesday and Friday that the university is open. We reserve the right to send additional files, based on Holidays or other factors.
Keep in mind that any schedule changes after a refund is processed could result in debt owed to the university.
If you choose not to receive your refund electronically, a paper check will be mailed. Please ensure your most current address is on file with the university. A paper check can take up to two weeks to process.