• Student Recreation Center
• Cloud Printing services
• Library
• Dining Hall and other on-campus dining locations
• Barnes and Noble Bookstore
• Mailroom

(last updated on 07/10/2023)

Name and information on the mobile Colonel Card come to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the mobile Colonel Card on your phone within 48 hours.

• Account balances are currently only displayed on Apple and Samsung Galaxy devices.

• If your account balances are $0, they will not display until funds are added.

• If you have available funds that are not displaying, please contact the Colonel Card Office at (859) 622-2179 or email cardservices@eku.edu.

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Colonel Card.

As with your physical Colonel Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at EKU, your credential will stay active and update accordingly.

Contact the Colonel Card Office at (859) 622-2179 or email cardservices@eku.edu.

Instructions can be found at https://it.eku.edu/accounts

Instructions can be found at https://it.eku.edu/2FA

We recommend you retain your physical Colonel Card in a secure location as a back-up should you lose a device.

Yes, your physical Colonel Card will continue to function after you have added your mobile Colonel Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the EKU community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

• During regular business hours, contact the Colonel Card Office at 859-622-2179 to notify us to deactivate the mobile Colonel Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If applicable, identify the fraudulent activity: For purchases using any form of Flex and/or Colonel Cash, contact the Colonel Card Office (Email: Cardservices@eku.edu) and report the suspected fraud.
• In the Transact eAccounts app:
  • Select the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

• In the Transact eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

• Additional instructions for Lost/Found Apple devices and Find My iPhone.
• Additional instructions for Lost/Found Samsung devices and SmartThings Find.

To reactivate a found device that was suspended, perform the following steps:

• In the Transact eAccounts App:
  • Select the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

• In the Transact eAccounts Web Version:
  • Select Card Services.
  • Select Activate Card.
  • Select the credential to reactivate.
  • You will receive a confirmation email. Only the selected card will be reactivated.