Payment on an account is generally due on the 28th of each month. A billing notification will be sent each month a balance is due. Bills not paid in full by the required due date are subject to a late payment fee of 10% of the account balance due, up to $25 per month. Late fees are assessed after the due date each month for any past-due balances. Failure to receive a bill does not relieve the student of obligation to pay by the deadline or incur late charges.

Exceptions to Late Fees Include:

In the event a student fails to pay in full or make acceptable payment arrangements with the EKU Student Accounting Services office, that student is subject to collection agency action after 90 days. Should this happen, the student will be responsible for collection costs, reasonable attorney fees, court costs, and all other expenses incurred in collection or attempting to collect the obligations. Collection fees can be in excess of 40% of outstanding balance.

Have You Received a Notice of Intent?

If you have received a notice of intent to place your past due account with the KY Department of Revenue, please note:

Under federal law, Family Educational and Privacy Rights (FERPA), you have the right to protest the accuracy of the bill if you believe the tuition, fees, or other charges are inaccurate. (20 U.S.C. 1232g(a)(2) and 34 CFR 99.20-99.22).

To request an amendment to your student account, please submit your request in writing to Student Accounting Services using the mailing or email address listed below within twenty-one (21) days of the date of this notice. Specifically, you must:

1. Explain in writing the charges on your account that you are disputing as being inaccurate, misleading, and/or in violation of your privacy rights;
2. Attach a copy of all supporting documentation relevant to the disputed charges; and,
3. Provide your account number and current contact information, including home address, telephone number, and email address.

Eastern Kentucky University
Student Accounting Services
521 Lancaster Avenue, Whitlock CPO 60
Richmond, KY 40475
Email: sas.processing@eku.edu

NOTE: Hearings will not be granted on the grounds of inability to pay. Your name and account number must be included on all correspondence.

If no contact has been made within twenty-one (21) days of this notice, your account will be referred to the Department of Revenue for collection pursuant to Kentucky Revised Statutes (KRS) 45.237, 45.238, and 45.241 without further notice. This may result in wage garnishments, bank levies, tax refund seizures, or other collection actions. Additional collection penalties will be added to the total amount due to defray the cost of collections.

Transcript Request Policy (Former Students)

Transcript Request to Attend Another School

Transcript requests for the purpose to attend another school will not be approved. Only payment in full* will release the hold.

*Payment must be paid by guaranteed funds (credit card or money order).

Employment Related Request

For a transcript request to be approved for employment purposes, please see the requirements below. Once requirements are met, you may submit your request for a transcript to be sent directly to the employer here.

If the request is approved, you will be notified by email and the $15 processing fee will need to be paid for the transcript to be sent to the employer.

If you wish to speak with a representative, please email sas.processing@eku.edu with your EKU ID number included.