Payment on an account is generally due on the 28th of each month. A billing notification will be sent each month a balance is due. Bills not paid in full by the required due date are subject to a late payment fee of 10% of the account balance due, up to $25 per month. Late fees are assessed after the due date each month for any past-due balances. Failure to receive a bill does not relieve the student of obligation to pay by the deadline or incur late charges.
Exceptions to Late Fees Include:
KEES Scholarship Recipients
In the fall and spring semesters, students who are receiving the KEES scholarship will be exempted from the late fee on the portion of their bill that is paid by this scholarship for the months of August and January. If there is an amount due over the amount of the scholarship, the student will need to pay this amount either by financial aid, a payment plan or full payment.
First-Time Loan Borrowers
Due to federal regulations, students must be enrolled for thirty (30) days before Direct Loans can be applied to their account balances. As long as the student is packaged and has accepted this loan before the due date, they will be exempted from the late fee in the first month of the semester in which they originally enroll. As above, if there is an amount due over the loan amount, the student will need to pay this amount either by other financial aid, a payment plan, or full payment.
Chapter 33-GI Bill Recipients
Students who receive this benefit will have late fees waived after payment is received in the following circumstances: Students who are receiving an amount less than 100% of the bill must pay their amount on or before the first due date of the semester, either in full or with other financial aid. Students must also complete appropriate course enrollment forms by the first day of classes to qualify for the late fee waiver. Allow up to 14 days after payment is received for waiver to be processed.
In the event a student fails to pay in full or make acceptable payment arrangements with the EKU Student Accounting Services office, that student is subject to collection agency action after 90 days. Should this happen, the student will be responsible for collection costs, reasonable attorney fees, court costs, and all other expenses incurred in collection or attempting to collect the obligations. Collection fees can be in excess of 40% of outstanding balance.
Have You Received a Notice of Intent?
If you have received a notice of intent to place your past due account with the KY Department of Revenue, please note:
Under federal law, Family Educational and Privacy Rights (FERPA), you have the right to protest the accuracy of the bill if you believe the tuition, fees, or other charges are inaccurate. (20 U.S.C. 1232g(a)(2) and 34 CFR 99.20-99.22).
To request an amendment to your student account, please submit your request in writing to Student Accounting Services using the mailing or email address listed below within twenty-one (21) days of the date of this notice. Specifically, you must:
- Explain in writing the charges on your account that you are disputing as being inaccurate, misleading, and/or in violation of your privacy rights;
- Attach a copy of all supporting documentation relevant to the disputed charges; and,
- Provide your account number and current contact information, including home address, telephone number, and email address.
Eastern Kentucky University
Student Accounting Services
521 Lancaster Avenue, Whitlock CPO 60
Richmond, KY 40475
NOTE: Hearings will not be granted on the grounds of inability to pay. Your name and account number must be included on all correspondence.
If no contact has been made within twenty-one (21) days of this notice, your account will be referred to the Department of Revenue for collection pursuant to Kentucky Revised Statutes (KRS) 45.237, 45.238, and 45.241 without further notice. This may result in wage garnishments, bank levies, tax refund seizures, or other collection actions. Additional collection penalties will be added to the total amount due to defray the cost of collections.
Transcript Request Policy (Former Students)
Transcript Request to Attend Another School
Transcript requests for the purpose to attend another school will not be approved. Only payment in full* will release the hold.
*Payment must be paid by guaranteed funds (credit card or money order).
Online Card Payments (with processing fee)
Domestic card payments will process with a 2.85% service fee
International card payments will process with a 4.25% service fee
The minimum service fee for card transactions between $20 – $106 will be $3.00
To pay online, log in to myEKU and select Make a Payment under the Student Accounting Services card. Once redirected to Transact, select Make a Payment, chose the amount you wish to pay, then choose the payment method (credit card).
If you are unable to login to myEKU and wish to make an online payment, please complete the Authorization form here. Log in instructions will be emailed to you within 2-3 business days.
Money Order Payments (no processing fee)
The Student ID Number must be included for proper processing. Please mail to this address:
Eastern Kentucky University
521 Lancaster Ave.
Whitlock Bldg CPO 60
Richmond, KY 40475
Employment Related Request
For a transcript request to be approved for employment purposes, please see the requirements below. Once requirements are met, you may submit your request for a transcript to be sent directly to the employer here.
If the request is approved, you will be notified by email and the $15 processing fee will need to be paid for the transcript to be sent to the employer.
If you wish to speak with a representative, please email email@example.com with your EKU ID number included.
Enrolled in Payment Plan
|Requirements for Approval
|Account not at Collection Agency
|Sign promissory note and set up payment plan with EKU (limited to 12 months) & make first payment with guaranteed funds (credit card/money order)
|Made at least 1 monthly payment and be current on the plan.
|Account placed at Collection Agency
|Sign promissory note and set up payment plan with Collection Agency & make first payment with guaranteed funds (credit card/money order)
|Made at least 1 monthly payment and be current on the plan