Instructions
The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services, including email, Canvas, myEKU, etc. in one convenient location without the need to call or email for assistance.
- Go to https://passwordreset.microsoftonline.com/.
- In the “Email or Username” field, type your email address.
- Fill in the captcha.
- Click Next.
- Choose your verification method.
- You will need access to your MFA options or an alternate email. These will have already been configured.
- Follow the steps on the screen for the verification method you have selected.
- Go to https://mysignins.microsoft.com/security-info/password/change.
- On the “Sign in” screen, enter your email address.
- Click Next.
- On the “Enter password” screen, enter you current password.
- Click “Sign in”.
- On the “Stay signed in?” screen, click No.
- At this stage, you may get prompted for MFA. Approve the MFA prompt.
- On the “Stay signed in?” screen, click No.
- In the “New password” blank, enter the new password you want.
- In the “Confirm new password” blank, re-enter the new password you want.
- Click Submit.
- On the Success, password changed screen, click Done.
Update Multi-Factor Authentication (2FA), if you can sign in
- Go to https://mysignins.microsoft.com/security-info
- Sign in with your work or school account.
- Remove outdated methods (old phone, old Authenticator registration).
- Add a new authentication method (see setting up 2FA steps above).
Unable to Update Multi-Factor Authentication (2FA)
- If you have changed your primary phone and no longer have access to the old device, please contact the IT Service Desk by visiting our Keen Johnson location or calling 859-622-3000.
- Upon verifying your identity, a Service Desk team member can require re-register multifactor authentication for your account and, if necessary, revoke existing MFA sessions. After that, you’ll be prompted to set up MFA again when you sign in.
- Devices: Authentication requests are linked to each individual device.
- Frequency: If you log out completely from any device, you will need to authenticate again when logging back in. Additionally, certain actions may trigger additional MFA prompts:
- VPN Access: Accessing systems via a VPN will require re-authentication.
- Incognito Browser Sessions: Using incognito or private browsing modes will prompt additional MFA.
- Network Connectivity Changes: Switching networks may trigger MFA
- TIP: To minimize the number of prompts throughout the day, stay logged in on your devices
- Microsoft Authenticator APP is recommended for authentication. It’s available for both iOS and Android.
- Use at least 15 characters, the more the better.
- Password complexity should be strong and include 3-5 characteristics below:
- Uppercase letters of European languages (A through Z, with diacritic marks,
Greek and Cyrillic characters) - Lowercase letters of European languages (a through z, sharp-s, with diacritic
marks, Greek and Cyrillic characters) - Include at least one number
- Base 10 digits (0 through 9)
- Non-alphanumeric characters (special characters such as !, $, #, %)
- Any Unicode character that is characterized as an alphabetic character but is not
uppercase or lowercase. This includes Unicode characters from Asian
languages.